Terms and Conditions for Gardeners Waddon

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Waddon. By making a booking, confirming an appointment, or accepting a quotation, the customer agrees to these terms. They are intended to provide a clear framework for the supply of garden maintenance services, landscaping-related tasks, and routine outdoor care in a fair and transparent way. Throughout this document, references to Gardeners Waddon, we, us, and our mean the service provider, while you and the customer mean the person or business receiving the service.

These terms apply to all bookings unless we have agreed otherwise in writing. They cover the booking process, payment terms, cancellations, liability limits, waste handling, and the legal position that governs the agreement. Any special request, change to scope, or variation to an estimate must be agreed before work starts, or as soon as reasonably practicable if circumstances change during the job. If any term is found to be unenforceable, the remaining terms will continue to apply.

We aim to deliver a professional service that is suitable for domestic and commercial outdoor spaces, including regular upkeep, seasonal garden work, and one-off visits. The exact service to be provided will depend on the written or verbal agreement made at the time of booking. Where the scope is not fully defined, we may carry out work on a reasonable basis in line with the quotation, the condition of the site, and the time available.

Booking Process

Bookings may be made by phone, email, online enquiry, or any other method we make available. A booking is only confirmed once we have accepted the request and, where required, received any deposit or pre-authorisation. We may ask for photographs, a description of the area, access details, and any known restrictions before confirming the appointment. This helps us assess whether the work is suitable and whether any additional equipment or staff are needed.

Any quotation or estimate given before a visit is based on the information supplied by the customer and may be revised if the actual conditions differ from those described. For example, if the work area is larger than expected, overgrown, obstructed, unsafe, or requires disposal of additional material, the price or duration may change. Gardeners Waddon reserves the right to refuse or reschedule a booking if the site is not safe, accessible, or appropriate for the agreed service.

The customer is responsible for ensuring that access is available at the agreed time, that any gates, pathways, or entrances can be used safely, and that pets, children, valuables, and fragile items are protected or removed as necessary. If we cannot begin work because access is not available, or because the site is unsuitable, waiting time, return visits, or aborted-call-out charges may apply. We may also need to rearrange the service to another date if weather, staffing, equipment failure, or other circumstances make attendance impractical.

Payments and Charges

All prices will be quoted in pounds sterling unless stated otherwise. Quotes may be based on a fixed price, hourly rate, or day rate, depending on the nature of the work. Unless a quotation is expressly marked as fixed, prices should be treated as estimates and may vary if the scope changes. VAT, where applicable, will be shown separately or included in the price information provided to you.

Payment is due in accordance with the terms stated on the invoice, booking confirmation, or quotation. In many cases, payment is required on completion of the work, although some larger projects may require a deposit or staged payments in advance. We accept payment by the methods we specify at the time of booking. If payment is not received by the due date, we may charge interest and reasonable recovery costs in line with applicable law.

If the customer disputes an invoice, they should notify us promptly and provide the reason for the dispute. The undisputed portion of the invoice must still be paid by the due date. We may suspend future work, withdraw a quotation, or refuse further bookings where previous invoices remain unpaid. Any discounts, offers, or promotional rates are provided at our discretion and may be withdrawn or changed at any time without affecting existing confirmed bookings.

Cancellations, Postponements, and Missed Appointments

You may cancel or reschedule a booking by giving notice as early as possible. Unless a different cancellation policy has been agreed in writing, we ask for reasonable notice so that the appointment can be reallocated. If a booking is cancelled too late for us to recover time, staff costs, travel, materials, or equipment preparation, a cancellation fee may apply. Where a deposit has been paid, it may be retained in whole or in part to cover losses already incurred.

We may cancel or reschedule a booking if weather conditions, unsafe access, equipment issues, staff unavailability, or other matters beyond our control make performance impractical or unsafe. In such cases, we will normally offer an alternative date. We are not responsible for indirect losses caused by a cancellation or postponement, provided we have acted reasonably. If the work depends on dry weather, suitable ground conditions, or other environmental factors, the customer accepts that timing may need to be adjusted.

Failure by the customer to provide access at the agreed time may be treated as a late cancellation or missed appointment. In those circumstances, the full call-out charge, a part charge, or the agreed minimum fee may be payable. Repeated cancellations or repeated failure to attend may lead us to require advance payment before accepting any further bookings. This helps us manage scheduling fairly and avoid unused appointment slots.

Service Standards and Customer Responsibilities

We will carry out services with reasonable care and skill, using suitable methods and equipment for the agreed task. The customer must provide accurate information about the site, including any known hazards, underground services, hidden obstacles, irrigation systems, or restricted areas. If we identify a risk during the work, we may stop, alter the method, or decline to continue until the issue is resolved. Any delay caused by inaccurate information or hidden site conditions may result in additional charges.

The customer is also responsible for removing or securing items that should not be handled during the work. This includes ornaments, tools, personal property, vulnerable plants, and any materials that may be damaged by routine outdoor work. If the customer asks us to move items, we may do so only at their risk and only where it is reasonable and safe. We do not accept responsibility for damage arising from the customer’s failure to protect their own property.

Where plants, turf, timber, or other materials are to be supplied as part of a gardening service, any natural variation in colour, size, growth, or appearance is normal and not a defect. Living materials can be affected by weather, soil conditions, aftercare, pests, disease, and seasonal change. Unless otherwise agreed, any aftercare requirements remain the responsibility of the customer once the job is complete.

Liability and Limitations

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our liability is limited to losses that are a foreseeable result of our breach of contract or negligence and only to the extent permitted by law.

We are not liable for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of opportunity, or loss caused by delay, except where such exclusion is not permitted by law. We are also not responsible for pre-existing defects, hidden conditions, natural wear and tear, poor maintenance, extreme weather, or failures caused by third parties. Where work is carried out at the customer’s request despite our advice to the contrary, the customer accepts the associated risks.

Our total liability for any single claim arising from the services supplied will not exceed the amount paid or payable for the relevant service, unless a higher limit is required by law. This limit reflects the nature of garden services, where many outcomes depend on factors outside our control. If a customer believes damage has occurred, they must notify us within a reasonable time and provide evidence to allow us to assess the issue properly.

We may inspect any alleged damage before arranging repair, replacement, or compensation. No third party may rely on these Terms and Conditions unless required by law. Any warranty or guarantee will only apply if stated in writing and will be subject to the conditions specified at the time it is given.

Waste Removal and Environmental Compliance

Any green waste, cuttings, soil, branches, leaves, turf, or other organic material removed during the work will be handled in accordance with applicable waste regulations. Unless agreed otherwise, waste generated during the service remains the property of the customer and may be removed only where this forms part of the service or where the customer has requested disposal. If disposal is included, the quotation may reflect transport, loading, transfer station, landfill, recycling, or other lawful processing costs.

We aim to dispose of waste responsibly and in compliance with relevant UK environmental requirements. This may include separating recyclable material where practical and taking material only to authorised facilities. The customer must not ask us to remove prohibited, hazardous, or illegally dumped waste unless we have expressly agreed to do so and have the necessary arrangements in place. Examples may include asbestos, chemicals, medical waste, contaminated soil, oils, and sharp or dangerous items.

If the waste classification changes because of contamination, infestation, or the presence of non-organic material, additional charges may be applied. The customer must tell us in advance about anything unusual in the waste stream. We reserve the right to leave unsuitable waste on site, refuse collection, or suspend work if the material cannot be handled lawfully or safely. By using our services, the customer agrees not to request unlawful disposal or any action that would breach environmental regulations.

Complaints, Force Majeure, and General Provisions

If you are dissatisfied with any aspect of the service, you should raise the matter with us as soon as reasonably possible so that we can investigate and, where appropriate, put things right. We may ask for photographs, a description of the issue, and an opportunity to inspect the site. We will consider each complaint fairly and aim to resolve it in a reasonable timeframe. No dispute will affect the customer’s obligation to pay undisputed sums on time.

We will not be liable for failure to perform, or delay in performing, our obligations where the failure is caused by events beyond our reasonable control. These may include severe weather, flooding, fire, accident, transport disruption, supplier failure, industrial action, power loss, epidemic, governmental restrictions, or other similar events. If such an event occurs, we may suspend the service, adjust the schedule, or cancel the booking without liability for resulting delay.

Any notice given under these Terms and Conditions should be treated as effective once sent by the relevant agreed communication method, provided it is reasonable to do so. If a term is varied by agreement, that variation must be clear and preferably in writing. If we choose not to enforce a right at any time, that does not mean the right has been waived. The headings in this document are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If any provision conflicts with applicable consumer protection legislation, the legislation will take precedence to the extent required.

This agreement is intended to be read as a practical service contract for garden-related work and is not a substitute for legal advice. The customer should retain a copy of these terms for their records. If any part of the agreement needs clarification, the interpretation most consistent with fair dealing, lawful performance, and the reasonable expectations of the parties should apply.

Final Provisions

By continuing with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for Gardeners Waddon. These terms help ensure that each garden service agreement is carried out efficiently, lawfully, and with appropriate respect for both parties’ responsibilities. They apply alongside any quotation, invoice, or written service description provided for the relevant job.

Nothing in this document affects any statutory rights a customer may have under UK consumer law. Where a service is supplied to a business customer rather than a consumer, the parties acknowledge that different rules may apply, but only to the extent permitted by law and expressly agreed. If there is any inconsistency between these Terms and Conditions and a separately signed written agreement, the signed agreement will prevail to the extent of the inconsistency.